FOS (an established IT Managed Service Provider) are seeking a customer-focused, experienced 2nd Line IT Support Engineer to join their team.

Location: Romford RM3
Type: Hybrid work
Salary:  £24,000 – £32,000 a year (depending on experience)
Additional pay: Bonus scheme
Benefits: On-site parking, Work from home
Schedule: Monday to Friday
Ability to commute/relocate: Romford, RM3 8EN: reliably commute or plan to relocate before starting work (required)
Experience: Technical Support (in an MSP environment): 3 years (required)
Licence/Certification: Driving Licence (required)
Work authorisation: United Kingdom (required)
Work Location: Hybrid remote in Romford, RM3 8EN
Skills: Windows (required)| Technical support (required) | Microsoft Windows Server (required)…

Benefits

• On-site parking
• Work from home

Job Description

As an established IT Managed Service Provider, FOS.net are seeking a customer-focused, experienced 2nd Line IT Support Engineer to join their team.

This is a 37.5 hours per week role based at our Head Office just outside of Romford in Essex. Following our induction process you will be home working for approximately 3 of the 5 days per week and may occasionally be expected to travel to our clients located across Essex, London, Kent and Hertfordshire.

Founded in 1995, FOS.net delivers IT support to the SMB market and in 2010 FOS.net became Microsoft’s first UK Gold Partner to be accredited specifically for SMB’s. At the heart of our company is a supportive team of experienced and certified engineers. We take pride in having a great environment for our employees to work in and are strong believers in developing the skills, knowledge and resource of our workforce.

Our ideal candidate will have at least three years’ experience as a 2nd Line Technical Support Engineer within an IT Managed Service Provider background. You will need to be motivated, a proven problem solver and enjoy supporting a variety of clients, many of whom have been with us since we started.

A passion for technology and providing outstanding customer service is essential. In return, you will be given the opportunity and freedom to expand your technical skills at a pace.

What You Will Be Doing:

• Providing high-quality customer service in line with FOS.net’s values and client expectations.
• Owning, managing and resolving 2nd Line incidents, in line with our Service Level Agreements.
• Escalating problems to the appropriate next level of support when necessary.
• Assisting the Projects team with upgrade and install work where required.
• Being proactive in identifying potential technical and process improvements.

Experience Required

• Minimum 3 years’ experience providing desktop support (in an MSP environment).
• A Good knowledge of current operating systems (Windows and Mac).
• A Good understanding of Office 365, AzureAD.
• A Good understanding of networking equipment and standards (Switches, Firewalls, DNS, DHCP, RDP and VPN).
• Strong understanding of Windows Server administration and tools (AD, Group Policy, etc).
• Experience with Endpoint security and other security tools such as SPAM filters.
• Full Clean Driving Licence.

Attributes we are looking for

• Delivery and service orientated
• A proven problem solver
• Able to resolve technical solutions
• Capable of using own initiative while visiting client premises
• Able to work well under pressure
• Brilliant Time Management Skills
• Willing to go the extra mile for customers
• A team player and clear communicator

This is a fantastic opportunity for a 2nd Line IT Engineer looking for a personal and professionally rewarding role in a team that truly supports one another.

What’s more, you will be encouraged to learn and develop, to expand your technical knowledge and with lots of exposure to different clients, we promise no two days are ever the same.

Additional pay: Bonus scheme
Benefits: On-site parking, Work from home
Schedule: Monday to Friday
Ability to commute/relocate: Romford, RM3 8EN: reliably commute or plan to relocate before starting work (required)
Experience: Technical Support (in an MSP environment): 3 years (required)
Licence/Certification: Driving Licence (required)
Work authorisation: United Kingdom (required)
Work Location: Hybrid remote in Romford, RM3 8EN

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