Job Summary

Are you an IT technician looking to expand your skills and knowledge within the NHS? Do you enjoy working with a team of like-minded engineers to troubleshoot and resolve IT problems? We are recruiting Digital Desktop Support Engineers to boost our existing team, ensuring that we can respond to the demands our busy hospital services across Guildford and the surrounding areas.

The successful candidate will have excellent IT skills ideally covering a range of Windows & Mac operating systems as well as a number of business and clinical applications. Whilst an understanding of NHS environments and systems is desirable, on-the-job training will be given to the successful candidate.

Interviews will be face to face and in person

Main duties of the job

Our engineers are responsible for handling all 2nd line technical support issues. Duties primarily include resolution of software & hardware faults and installation, configuration and deployment of devices. In addition to this there is the opportunity to work on exciting IT projects that deliver real benefit to patient care in the Trust.

Primarily based in Guildford, Surrey, the IT Service Centre currently operates between 8.00am to 5.00pm, Monday to Friday; the successful candidate will have a flexible attitude and be able to adjust to the operational needs of the department as and when required and will form part of the IT on-call roster. As the Trust operates across multiple geographical sites there may be a requirement for the applicant to travel between these sites on a regular basis so a clean, valid UK driving license is desirable.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Person Specification

Qualifications
Essential
Educated to degree level or equivalent IT experience

Desirable
CompTIA A+ Certification
Mac Certification
ITIL Foundation Certificate in Service Management, v3/v4
PRINCE2 Foundation

Knowledge
Essential

Demonstrable experience of working in a technical support environment at 1st and 2nd line level
Experience in IT Service Management, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems
Knowledge and understanding of modern technologies, operating systems, system tools, device architecture and peripherals including but not limited to:
LAN/WAN technologies oNetwork services DNS, DHCP
All Microsoft Office versions 2010 onwards & MS Teams
All Microsoft Desktop OS – Windows 7 onwards
All Microsoft Server OS – 2012 onwards
Apple MAC OS and iOS versions
SCCM, Intune, Airwatch, MaaS360
Bitlocker, Sophos, ATP, VPN, Citrix oActive Directory including group policy
Proven computer software and hardware troubleshooting knowledge and experience in a professional environment
Excellent hardware knowledge of PC/Laptop/Printer architecture and peripherals
Basic telephony knowledge(Example-VOIP)

Desirable
Familiar with desktop lifecycle management from manufacture to secure destruction

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 10 October 2024

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